Help Center
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FAQ
Frequently Ask Questions
If you have other qustion about payment method then contact us on whatsapp or live chat..
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What digital products subscription do you offer?
Since 2019, Joss Creative has been your go-to platform for all things digital — now serving customers worldwide, including Bangladesh, India, and Pakistan. From premium subscriptions like ChatGPT Plus, Netflix, YouTube Premium, Canva Pro, and Grammarly to game top-ups, gift cards, and powerful AI tools, we offer 100% genuine products at unbeatable prices. -
What payment methods do you accept?
We support multiple local payment methods:Bangladesh: bKash, Nagad, Bank Transfer
India: UPI, Paytm, Google Pay
Pakistan: JazzCash, Easypaisa, Bank Transfer
We also accept international payments (Wise,Remilty,Binnace, Payoneer, etc.) on request.
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What is your dollar conversion rate?
Our standard rate is $1 = 100 BDT (or the equivalent in INR/PKR), but it may vary slightly depending on the product and payment method. Contact us for the exact rate before placing your order. -
In which languages do you provide support?
We provide customer support in Bangla, English, and Urdu, so you can get help in the language you're most comfortable with. -
Is there any guarantee for the product or service?
Yes! We offer full time warranty on most of our products. However, there are some products which have no warranty, they are mentioned. -
How long is the product delivery time?
You will get a confirmation in your mail as soon as you place the order, you will get your product delivered instantly, or it may take up to 24 hours for your product to be delivered. But usually we do instant delivery. -
What to do after ordering?
You don’t have to worry anymore after ordering. Please wait for some time, hopefully you will get your product or service very soon or our team will contact you if necessary. If you don’t get any update after 24 hours please connect with our support team on live chat. -
How will I receive the product?
Once payment is confirmed, we’ll deliver your subscription credentials, activation link, or top-up confirmation through your preferred Email — usually within minutes. -
If you do not get the right service after ordering?
After ordering, if you do not get your right product or service, then contact us directly on Facebook page or WhatsApp, our team will surely give you the right product or service.
Great things in business are never done by one person. They’re done by a team of people. We have that dynamic group of peoples,And we work as a team.
Need more help?
If you have other qustion about payment method then contact us on whatsapp or Live chat. Our WhatsApp Number +8801313156409

Team Support
Great things in business are never done by one person, they're done by a team of people

Customer Service
We have live chat and all contact information on the contact page of the website

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